Shipping policy

Last updated: 5 November 2026

Digital delivery

We provide digital patterns and paid Club membership. No physical products are shipped. The download instructions below apply to separately purchased patterns; Club access is explained separately.

Download links are emailed immediately after purchase (and may also appear on the order confirmation page).

How to access your files

After checkout, you can get your downloads in any of these ways:

Order confirmation page (immediately after purchase)
- Look for a Download button/link on the thank-you page.
Email delivery
- Shopify sends an order confirmation email to the address used at checkout.
- The email includes a Download link/button (or access instructions).
- If you don’t see it within a few minutes, check Spam/Promotions folders.
Your customer account (if you created one)
- Go to our store → Account → Orders → open your order → download files.

If you still can’t find your downloads, contact us and we’ll help quickly.

Club access

Club members access included files through the relevant design pages while their membership is active. Sign in using the email address used for your membership purchase.

After ordinary cancellation or expiry, you may keep and use Club files lawfully downloaded during your paid membership under our pattern licence. Online archive access and new Club downloads require an active membership. Cancellation does not affect separately purchased patterns.

For billing, renewal, cancellation and the full licence terms, see our Terms of Service. For withdrawal and refunds, see our Refund Policy.

Troubleshooting

I didn’t receive the email

Please check:

Spam / Promotions / Updates folders
that the email address in your order is correct
that your mailbox isn’t blocking automated emails

Still no luck? Email us with:

your order number
the email used at checkout
and we will resend your download link or provide an alternative access option.

My download link doesn’t work / expired

In some cases, download links can be blocked by browser settings or email apps. Try:

opening the link in a different browser (Chrome/Safari/Firefox)
switching from mobile to desktop (or vice versa)
disabling ad-blockers for a moment

If it still fails, we’ll reissue a fresh link.

I can’t open the file

Our patterns are delivered as PDF (and sometimes ZIP if there are multiple files).
Make sure you have a PDF reader installed (Adobe Acrobat Reader, Preview on Mac, etc.).
If it’s a ZIP, unzip it first.

Refunds and statutory rights

Our Refund Policy explains change-of-mind requests, Club cancellation, statutory withdrawal rights and remedies for faulty or unavailable digital content or services. Downloading a file does not exclude mandatory consumer rights.

License

You MAY:

Use the files for personal use
Print the pattern for your own use
Stitch the design and gift the finished piece
Sell a limited number of finished, stitched items made by you (small handmade scale), provided that:
- the item is handmade by you (not mass-produced)
- Attribution is appreciated but not required. If you credit the design, you may use “Stitched from a Hooh.la pattern” or “Design by Hooh.la”.

You MAY NOT:

Share, redistribute, resell, trade, or “gift” the digital files (PDF/ZIP) in any form
Upload the files to any website, drive, social group, file sharing platform, or “pattern library”
Copy, reproduce, translate, digitize, or create derivative charts/patterns for resale or distribution
Use the designs for mass production, print-on-demand, manufacturing, or commercial licensing without written permission
Claim the design as your own
Use the files/designs to train AI models or generate competing pattern files