Terms of service

Last updated: 5 November 2026

Thanks for visiting Hooh.la. We’re a small needlecraft studio from Portugal and we try to keep things simple and fair. If anything here feels unclear, just email iryna@hooh.la — we reply within 1 business day.

1) Who we are

Hooh.la Studio operated by Iryna Stegnii (NIF 321517300). Registered address: Rua Alexandre Braga, 11, 3430-007 Carregal do Sal, Portugal.
We design and sell digital needlecraft patterns and provide the paid Hooh.la Club membership through hooh.la and club.hooh.la.

2) Scope & language

These Terms apply to purchases and membership services provided by Hooh.la Studio through hooh.la and club.hooh.la. Support is available in English, Portuguese and Ukrainian. Our free email newsletter is separate from paid Hooh.la Club membership.

3) Products, colours & sizes

We describe our digital products carefully, but small variations can happen (screens and printers differ).

Any sizes shown are guides (e.g., based on typical fabric counts). Please read the listing details on each product page before purchase.

4) Prices, taxes & currency

Prices are displayed in your selected currency (EUR by default). Final totals, taxes (including VAT where applicable), and any currency conversion are shown at checkout. Your bank/payment provider may apply additional exchange rates or fees.

5) Ordering & our confirmation

After checkout you’ll get an order confirmation email. The sales contract is formed when we accept your order and make the digital content available. If there’s an obvious pricing error or another issue with the order, we’ll contact you and issue a refund where appropriate.

6) Payments

We work only with trusted payment providers. Your payment is processed securely at checkout, and we never store your full card details.

6A Hooh.la Club membership

Membership benefits

Hooh.la Club is a paid, automatically renewing membership. While your membership is active, it includes access to the Club pattern archive, at least one new exclusive pattern each month, and 25% off separately sold products. Membership fees are excluded from this discount, and the discount cannot be combined with other discounts.

Club files are accessed through the relevant design pages. Sign in using the email address used for your membership purchase.

Billing and automatic renewal

The monthly plan costs €9 per month. The annual plan costs €81 per year, charged as one annual payment rather than monthly instalments.

Your selected plan renews automatically each month or each year until cancelled. The amount payable, billing frequency and applicable taxes are shown before you place your order.

Cancelling your next renewal

To cancel your next renewal, open the Member Portal, select your membership and use “Cancel membership”. Cancel before your next renewal to prevent the next renewal charge.

If the portal is unavailable or you cannot use the cancellation option, email iryna@hooh.la before your next renewal. Include the email address associated with your membership and clearly state that you want to cancel it.

Your Club access and member discount continue until the end of the period already paid for. At that point, online archive access, new Club downloads and the member discount end.

Unsubscribing from marketing emails does not cancel a paid membership. Cancellation and refunds are explained further in our Refund Policy.

Files downloaded during membership

After ordinary cancellation or expiry, you may keep and continue to use Club files lawfully downloaded during your paid membership, under the pattern licence in these Terms. This does not provide ongoing access to the online archive or future Club downloads.

Cancellation does not affect patterns purchased separately from the Club. These rules do not override the consequences of a refund or contract termination where applicable law requires you to stop using the relevant content.

7 Digital delivery and Club access

Separately purchased digital files are delivered through download links, typically emailed after purchase and/or shown on the order confirmation page. Club members access included files through the relevant design pages while their membership is active.

For delivery steps and troubleshooting, see our Download Help and Licence.

8 Refunds and statutory withdrawal rights

No physical products are shipped, so returns by post do not apply.

Our Refund Policy explains cancellation of Club renewals, discretionary refund requests, statutory withdrawal rights and rights relating to faulty or unavailable digital content or services. Nothing in these Terms excludes mandatory consumer rights.

9) Digital items & license

Digital files are delivered by download link.

License (personal use + permission to sell handmade finished items)

What you may do:

• Use our patterns/files for your own projects.

• Sell your finished, handmade pieces that you personally stitched from Hooh.la patterns — e.g., a pillow you stitched and assembled, a framed piece you stitched, small items you hand-finish. You may sell them at craft fairs or via online marketplaces (Etsy, Shopify, etc.).

What you may not do:

• No redistribution/resale/sharing of the files or charts (digital or printed), in whole or in part. Do not upload, email, resell, or share the files or scans/photocopies.

• No mass production or outsourcing. The “sell finished items” permission is for one-of-a-kind or small-batch handmade pieces you stitch yourself. No factory production, subcontracting, print-on-demand, or licensing to manufacturers.

• No derivatives that replace the original. Do not convert our designs into other competing products (e.g., printed fabric, printable art, machine-embroidery files, NFTs) or new charts that compete with Hooh.la.

Attribution & branding

• Attribution is appreciated but not required. If you credit, please use: “Stitched from a Hooh.la pattern” or “Design by Hooh.la”.

• Do not use our logo/brand in a way that suggests endorsement or partnership, and please don’t use our product photos in your listings — photograph your own finished piece.

Need help with downloads or licensing? Email iryna@hooh.la — we reply within 1 business day.

10) Safety

Needlecraft may involve sharp tools (needles, scissors). Please use safely and keep tools away from small children and pets.

11 Problems with digital content or services

If a file is faulty or content or services are not supplied as agreed, contact us. We will help resolve the problem, including correcting or replacing a file where appropriate.

Your statutory remedies may include bringing the content or service into conformity, a price reduction, or termination and reimbursement where the legal conditions are met. These rights are not excluded because a problem involves a third-party service or because a file has already been downloaded.

12) Fraud prevention & fair use

To protect our customers, we may refuse or cancel an order (with a refund) if we suspect fraud, abuse or obvious pricing errors.

13) Promotions

Promotional offers, discount codes and sales can’t be combined unless we clearly say so.

14) Disputes & friendly resolution

We prefer to resolve issues directly — iryna@hooh.la is the fastest way.

Complaints & ADR (Portugal)

• You may submit a complaint via Portugal’s Livro de Reclamações (Electronic Complaints Book).

• For consumer disputes, you may contact CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.

(If you previously used the EU ODR platform: it is discontinued/closed as of 20 July 2025.)

15) Changes to these Terms

We may update these Terms from time to time (for example, when we add new features). The version and date at the top tell you when they changed. Orders placed before a change are governed by the Terms in force at the time of your order.

Changes affecting an ongoing Club membership apply only as permitted by law. We will provide any notice and cancellation or other remedies required by applicable consumer law. Changes do not retrospectively remove rights granted for purchases or paid membership periods.

16) Contact

Questions, feedback, special requests? We’re happy to help: iryna@hooh.la
Support hours: Mon–Fri, 09:00–18:00 (Lisbon time)